Under the parent’s supervision, all kids are allowed in our facility. Without supervision, follow the restrictions that apply for drop-in and after-school services.
What is the age limit for children to be allowed to play?
Can I play with my child during our visit?
We encourage parents to play with their toddlers, within the appropriate designated play area but ask parents to refrain from using the tubes and inflatables where other children are engaged in free play. Children have the right of way!
Can adults play by themselves during a visit?
Adults by themselves without their own children are not allowed inside the structure. Children have the right of way!
How long is my child allowed to play for the general admission price?
We have no time limits on play time during the weekdays, though we retain the right to impose a time limit of two hours in cases when we hit the maximum occupancy of the building so we can give the opportunity to other families to enter. During the weekend, there is a two-hour playtime option only.
Is there a dress code?
All guests, regardless of age, should be fully clothed in a shirt, pants or shorts and iPlay designed full grip socks at all times (Available at iPlay for purchase). Diapers need to be covered by pant wear of some sort.
Can I bring Outside Food/Drinks to consume inside the iPlay facility?
NO, we have a commercial kitchen fully licensed by the health department, so for tracking of foodborne illnesses and other code/management requirements outside food is not allowed, thanks for your understanding.
How far in advance do I need to make a reservation for a birthday party?
We recommend that you schedule your party or event at least 30 days in advance. Please use our online reservation system to check availability and dates. Field trip opportunities should be arranged at least 15 days in advance.
Can my party be rescheduled?
Parties can be rescheduled for free until 7 days before the event, but the deposit is non-refundable so it will be used for the new reservation. Changes within 7 days of the event or a no show, your deposit will be forfeit.
Can I bring in food for my child’s party?
No, we encourage you to choose from our delicious offerings. Let us know about your allergies in advance so we can work together on your food options.
What are the options for parties with 50+ attendees?
You may schedule a private party on Sundays from 9-11am, please contact us at parties@iplayexpereince.us
Our school is thinking about arranging a field trip for our students. Do you offer group discounts?
We welcome school and daycare groups anytime! Please call our facility to speak to one of our team members to arrange a suitable day and time for you to arrive. And yes, we do offer discounts for field trips. Contact us at sales@iplayexperience.us for an estimate.
Do I have to sign a waiver for each visit?
No, Only once a year.
How do you ensure my child won't be removed from the facility without my authorization?
iPlay Experience uses top of the line technology to verify children are safe when they visit our facility. We use RFID technology to verify guardians and leaving with the correct child using card/wristband readers that compare parent ID card vs child RFID wristband, thus removing human error from the verification process.
In addition to the RFID system, our system captures a photo of the guardian and dependent together at the entrance, so in extreme cases where the RFID card is lost or wristband is damage we can still verify the correct parent-child pairing before opening the exit gate.
How do you ensure my child won't be removed from the facility without my authorization?
iPlay Experience uses top of the line technology to verify children are safe when they visit our facility. We use RFID technology to verify guardians and leaving with the correct child using card/wristband readers that compare parent ID card vs child RFID wristband, thus removing human error from the verification process.
In addition to the RFID system, our system captures a photo of the guardian and dependent together at the entrance, so in extreme cases where the RFID card is lost or wristband is damage we can still verify the correct parent-child pairing before opening the exit gate.
Is face covering required?
iPlay Experience follows the state mandates regarding business safe operations, we understand these rules are un-confortable but when restrictions are imposed by the state, any prevention measures mandated are mandatory for everyone over 2 year old (this is in line with other attractions parks like Disney Magic Kingdom and Universal), we really appreciate your cooperation in this manner. (exception: While Drinking/eating inside the cafeteria area)
What are the rules for the playground?
INDOOR PLAYGROUND AREA 3 STRIKE RULE SYSTEM
The following Rules apply to all activities addressed and are categorized by a strike rule system that is enforced by the iPlay Experience employees and management.
Breaking any of the rules listed here or on signs throughout iPlay Experience can result in one or more strikes.
Any participants that receive 3 or more strikes will result in immediate loss of his/her wristband and will be escorted from the playground with no refunds.
We encourage everyone to enjoy our activities and follow the rules for everyone’s safety. Please use appropriate language and act appropriately for each area you are participating in so everyone can have a fun time at iPlay Experience.
Thanks!
1 Strike Rules:
ONE PERSON on an obstacle/platform at a time
Start on the top platform and finish on the opposite side platform for each obstacle
NO tampering with any obstacle
DO NOT climb on any of the metal framework or side/top mesh/net that is not part of the course. DO NOT swing from or use your legs/feet on any obstacles that are not intended to do so.
2 Strike Rules:
DO NOT help or assist others onto or through any obstacle.
NO FLIPS are allowed anywhere inside iPlay Experience.
3 Strike Rules:
NO fighting, pushing, shoving, bullying or attempting to hurt oneself or anyone else,
NEVER cross any caution tape or attempt to do an obstacle that is cautioned off or under construction. DO NOT knock down or throw objects intentionally onto another person or object. Vulgar or Profane language will not be tolerated.
Not using baby changing stations to replace baby diapers, our baby changing stations are located in both men and women bathrooms, in both first and second levels for your conform.
Other basic rules:
- Waivers must be always be signed in order to enter the play area.
- iPlay designed Grip socks are always required for both kids and adults inside the play area.
- Please leave food and drinks outside of designated play areas.
- Pushing, rough play and shouting are not tolerated. Please remind your children about the rules of playing nicely.
- Parents are required to supervise their children at all times. Never leave your child unattended.
- The toddler area is designed and designated for children under 36″ ONLY. Please keep your older children out of this area.
- Bracelets/bands need to be worn/kept until you leave the premises
- Strings, leashes and sharp objects are not allowed inside the play area (for your safety and those around you)
- There is a weight limit to enter the 3 level structure, max weight allowed is 230 Pounds
If we weren’t able to answer your questions within the list above, we invite you to call our team with any of your comments, questions or concerns. Our team is dedicated to unparalleled customer care and wants you to feel welcome whenever you visit iPlay Experience.